Privacy Policy betmly

1 Introduction and Scope of This Policy

This Privacy Policy ("Policy") is issued by betmly ("we", "platform") and applies to all users who register for or use the services available on the website betmly.one. This platform operates under international licensing and complies with the data protection requirements set by our licensing authority.

This Policy covers all data processing activities related to account registration, identity verification, financial transactions, game usage and any interaction with our customer support services. It also covers data collected automatically through website tracking technologies such as cookies and analytics.

2 Information We Collect

We collect several categories of information to allow the platform to operate securely and comply with international regulatory requirements. This information includes:

• Personal Identification Information: Full name, date of birth, identification card number (MyKad) or passport, nationality and current residential address.
• Account Information: Chosen username, password (stored in an unreadable hashed form), email address and mobile phone number.
• Financial Information: Details relating to the payment methods used such as Touch 'n Go eWallet, DuitNow, Boost, FPX and cryptocurrency for transaction verification purposes. We do not store your full card number or e-wallet password.
• Platform Usage Data: Betting records, deposit and withdrawal transaction history, game preferences and platform usage patterns.
• Technical Data: IP address, device type, operating system, web browser used, referring page and login session data.
• Communications: Records of correspondence with our customer support team via live chat and email.

3 Purpose of Data Processing

Every piece of data we collect has a lawful processing basis and a clear purpose. betmly processes your personal data for the following purposes:

• Registration, identity verification and user account management.
• Processing deposit and withdrawal transactions through supported payment methods.
• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements in line with international licensing.
• Detecting and preventing fraud, illegal activity or platform abuse.
• Providing customer support services available 24/7 in Malay and English.
• Sending account-related notifications, promotions and important updates — subject to your communication preferences.
• Internal analysis for the purpose of improving user experience and platform performance.
• Complying with legal obligations under the licence held by betmly.

4 Sharing Information with Third Parties

betmly recognises the importance of maintaining the confidentiality of user information. We do not share your personal data with third parties except in the following circumstances:

• Service Providers: We work with payment technology providers, identity verification services and technology infrastructure providers that help us operate the platform. These providers are bound by strict confidentiality agreements and are only permitted to use your data for the purposes specified.
• Game Providers: For technical integration with licensed game providers, the minimum required data may be shared securely.
• Legal Requirements: When required by a court, regulatory authority or law enforcement agency based on a valid order, we may be required to disclose certain information.
• Protection of betmly's Rights: In cases of fraud investigation, legal disputes or serious security threats, relevant information may be shared to protect the legitimate interests of the platform and its users.

In all cases above, we only share the minimum data necessary and ensure that the receiving party complies with appropriate security standards.

5 Cookies and Tracking Technologies

The betmly website uses cookies and other tracking technologies to improve your browsing experience and ensure the security of your login session. There are several types of cookies we use:

• Essential Cookies: Required for basic platform functions such as login verification, session security and language preferences. These cookies cannot be disabled.
• Performance Cookies: Help us understand how users interact with the platform so we can continuously improve the user experience.
• Functional Cookies: Store your preferences such as display settings and personal preferences so they do not need to be reconfigured each time you log in.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of our platform.

6 Data Security and Storage

The security of your data is a responsibility we take seriously. The following technical and organisational measures are used to protect your information:

• 256-bit SSL encryption for all data transmission between you and our servers.
• Passwords are stored using a one-way hashing method that cannot be reversed to their original form.
• Role-based access control that limits internal staff access to user data.
• 24/7 system monitoring to detect and respond to security threats.
• Regular security audits and penetration testing by independent parties.
• Secure data backup procedures to ensure continuity of service.

Your personal data is stored on servers that are protected both physically and digitally. Data retention periods are determined based on operational requirements and applicable legal obligations. Once the purpose of retention has ended, data will be securely deleted or anonymised.

7 Your Rights as a Data Subject

As a betmly user, you have several rights relating to your personal data that we fully respect:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right of Rectification: You may request correction of information that is inaccurate or incomplete.
• Right of Erasure: In certain circumstances, you may request that your data be deleted, subject to legal obligations and regulatory requirements that override this right.
• Right to Object to Processing: You may object to the processing of your data for direct marketing purposes at any time.
• Right of Restriction: You may request that we limit the processing of your data while a dispute is being resolved.
• Right to Portability: You have the right to receive your data in a structured, usable format.

To submit any request relating to the above rights, please contact our customer support team which operates 24 hours a day, 7 days a week via live chat or email at [email protected].

8 Changes to This Privacy Policy

betmly reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements or service improvements. Any material changes will be communicated to you through:

• A clear notice displayed on the betmly website before the changes take effect.
• Notification via email to the address registered in your account.
• Notifications upon logging in to the platform.

The most recent update date will always be shown at the top of this document. Your continued use of the betmly platform after that date constitutes your acceptance of the latest version of this Privacy Policy.

9 Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist. You can reach us through:

• Live Chat: Available 24/7 directly within the betmly platform in Malay and English.
• Email: Send your detailed enquiry to [email protected]

Our team will make every effort to respond to all privacy-related enquiries carefully and professionally.